Frequently Asked Questions

Windows

My Lock is a bit stiff?

Try using a little WD40 on the lock and then try turning the key again

Black rubber around frame keeps coming off?

Try sticking it back down into the channel otherwise use glue

Doors

Why does my door not shut in the summer?

Woodgrain doors can expand and contract slightly in direct sunlight.

How do I lock my door?

You need to insert the key, lift the handle upwards to engage the multipoint locks and then turn the key.

My Lock is a bit stiff?

Try using a little WD40 on the lock and then try turning the key again

Black rubber around frame keeps coming off?

Try sticking it back down into the channel otherwise use glue

Door number missing?

Please contact Service and we can post them out.

Porches

Door number missing?

Please contact Service and we can post them out.

Crystal Windows and Doors Ltd / 11 King George Close / Romford / Essex / RM7 7PN
act as a credit broker and not the lender and offer products from a range of financial proviers

Crystal Windows and Doors Ltd is authorised and regulated by the Financial Conduct Authority.

Double Glazing & Conservatory Ombudsman Scheme (DGCOS) is our Alternative Dispute Resolution (ADR) body for unresolved Consumer Complaints. In relation to unresolved financial complaints, the Financial Ombudsman Service may provide some assistance, please refer to their website at
www.financial-ombudsman.org.uk for further information
Consumers are able to obtain a copy of the consumer code by following this link http://www.ggf.org.uk/

COMPANY REG No: 3086714 / COPYRIGHT © CRYSTAL WINDOWS 2018 / VAT No: 796370191