Terms & Conditions

You should read these terms and conditions carefully before using this web site (the "Site"). By accessing or using this Site, you agree to be bound by these terms and conditions and  by our Privacy Policy (click here to view the Privacy Policy). No proposed variation, amendment or changes to these terms and conditions by you will be valid or have any effect. If you do not agree with or accept any of these terms and conditions, you should cease using the Site immediately. 

Please note that no sale of products and services takes place on the Site. Any sales are governed by separate Crystal Terms and Conditions of Sale which will be provided to you before you place an order.

The Site is intended for and directed at residents of the United Kingdom over the age of 18.

1. Availability and Conditions of Use

The Site is made available to you by Crystal Windows and Doors Ltd ("Crystal"). Whilst Crystal makes every effort to ensure that the Site is available, Crystal does not represent, warrant or guarantee in any way that there is continued availability at all times or of uninterrupted use by you of the Site. Further Crystal reserves the right to suspend or cease the operation of the whole or any part of the Site from time to time at its sole discretion. Use of the Site is on an “as is” and “as available“ basis.

As a condition of your use of the Site, you agree that you will not use the Site for any purpose that is unlawful, prohibited by these terms and conditions or to defame, disparage any body or in a manner which is obscene, derogatory or offensive. You are responsible for ensuring that your use of the Site is lawful. Crystal reserves the right to prevent or suspend your access to the Site if you do not comply with any part of these Terms and Conditions or any applicable law.

1. Ownership, Use and Intellectual Property Rights

This Site and all content within the Site is owned and operated by Crystal and its licensors, who reserve all rights. Any intellectual property rights, including without limitation all patents, copyright, design rights, database rights and trademarks (whether registered or unregistered), subsisting in any content or material on the Site belong to Crystal and/ or its licensors. Nothing in these terms and conditions grants you any rights in the Site or the content within the Site.

Crystal is a registered trademark of Crystal Windows and Doors Limited. Other trademarks and trade names may be used on this Site. Crystal disclaims  ownership in the marks and names of others other than as permitted by agreement with them or by law. The use or misuse of these trademarks or any other content on this Site except as provided in these terms and conditions or in the Site content, is strictly prohibited. Nothing contained on the Site shall be construed as granting, by implication, or otherwise, any license or right to use any  trademark without the owner's prior written permission.

The Site is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, revise, perform, reproduce, publish, license, deep-link, create derivative works from, transfer, or sell any information or content obtained from the Site unless expressly authorised by Crystal.

1. Submissions

Crystal appreciates hearing from our customers and welcome your comments regarding Crystal's products, including its on-line services. Crystal company policy does not encourage you to send to Crystal any unpatented ideas, advertising or marketing suggestions, patent applications, models, prototypes, or any unsolicited information, written or oral, which you regard as confidential. If you do, any such submissions made to Crystal shall be deemed to belong to Crystal free of any obligation of confidentiality and Crystal shall not be liable for any use and/ or disclosure of such submissions. Crystal shall be entitled to utilise such submissions in any manner it sees fit.

1. Disclaimers

While Crystal uses reasonable efforts to include accurate and up-to-date information on the Site, Crystal does not represent, warrant or promise (whether express or implied) that any information is or remains accurate, complete and up to date, or fit or suitable for any purpose including without limitation as to products or prices. The information of this Site is not intended to be relied upon and any reliance you place on the information on this Site is at your own risk. Nothing in these Terms and Conditions is intended to prejudice your statutory rights as a consumer. You can obtain further information on these from consumer advice organisations and websites.

Content on the Site is provided for your general information purposes only and to inform you about Crystal and its products and services so that you may enquire further about anything which may be of interest. It does not constitute technical, financial, legal advice or any other type of advice and should not be relied on for any purposes. To confirm any information or obtain further details please contact Crystal.

1. Hyperlinks and Third Party Sites

The Site may contain hyperlinks or references to external third party web sites. Any such hyperlinks or references are provided for your convenience only. Crystal has no control over such third party web sites and accepts no responsibility in relation to any content, material or information contained therein. The display of such hyperlinks and references to such third party web sites is not an endorsement of such third party's web site, products or services. Your use of such third party sites may be governed by their own terms and conditions.

1. Warranties and Limitation of Liability

Except as stated below in this clause, Crystal excludes all liability (whether arising in contract, tort, breach of statutory duty or otherwise) which Crystal may otherwise have to you as a result of:

1. any error or inaccuracies in any information or material within or relating to the Site;
2. the unavailability of the Site for whatsoever reason; and
3. any representation or statement made on the Site.

This Site is for information only and any further enquiries and orders will involve the advice and assistance of Crystal personnel. Therefore, under no circumstances shall Crystal be liable to you for any loss of damage suffered (including without limitation direct or indirect losses) arising from your use of the Site or reliance on it.

For the avoidance of doubt, Crystal does not exclude or limit its liability for death or personal injury arising from its negligence, for any fraudulent misrepresentation made by Crystal on the Site or for any other statutory rights which are not capable of being excluded (see above re consumer information).

1. Indemnity

If you are in breach of any of these terms and conditions, you agree to indemnify and hold Crystal harmless in respect of any costs, expenses, claims, proceedings, actions, losses, damages or liabilities incurred by Crystal in relation to or arising from such a breach.

1. General

Crystal reserves the right to vary these terms and conditions from time to time without notifying you. By continuing to use and access the Site you agree to any variation made by Crystal. It is your responsibility to check these terms and conditions from time to time to inform yourself of such variations.

These terms and conditions contain the entire understanding and agreement between Crystal and you in relation to your use of the Site and supersede and replace any representation, statement or other communication (whether written or otherwise) made by you or Crystal which is not contained herein.

Should any part of these terms and conditions for any reason be declared invalid or unenforceable by a court of a competent jurisdiction, it shall be deemed to be deleted without affecting the remaining provisions.

These terms and conditions are governed and construed in accordance with the laws of England and Wales and you consent to the exclusive jurisdiction of the courts of England.